Your protection

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for BEYOND Hospitality Group Ltd 5614, and in the event of their insolvency, protection is provided for:

• Non-flight packages for UK customers only

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with BEYOND Hospitality Group Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can find out more about ABTOT here: https://www.abtot.com

Irish Total Payment Protection (topp) Policy cover

In compliance with The Package Holidays and Travel Trade Act 1995 (Republic of Ireland), an insurance policy has been arranged with Arcus Solutions.

This policy provides insolvency protection insurance cover for packages sold by Beyond Travel Services Limited (Company No. IE768980) to customers in EU member countries. However, it excludes packages which have a travel element commencing from Ireland. Such packages are covered separately by the IAA license.

for:

• a refund of such prepayments if customers have not yet travelled, or
• making arrangements to enable the holiday to continue if customers have already travelled
• repatriation of customers as may be applicable, subject to the terms of the insurance policy.

In the unlikely event of financial failure please contact the claims helpline on +44 (0) 1702 811397. A copy of the policy is available on request.

This policy is provided by

Arcus Solutions – 3 Cours Charlemagne, 69002 Lyon – SARL au capital de 1 000€ – Téléphone: +44 (0) 207 065 5300. www.arcus-solutions.fr

RCS de Lyon n°853 774 529 – Code APE n°6622Z – ORIAS n°19006898. Le registre des intermédiaires d’assurances est tenu à jour par l’ORIAS disponible sur www.orias.fr

Entreprise régie par le Code des Assurances et soumise au contrôle de l’ACPR – 4 place de Budapest, CS 92459, 75436 Paris Cedex 09

RC Professionnelle et Garantie Financière conformes aux articles L. 512-6 et L. 512-7 du Code des Assurances

This policy is underwritten by

Accelerant Insurance Europe SA registered and authorised by the National Bank of Belgium and regulated by the Financial Services and Markets Authority (Ref. 3193), Acting in Ireland under Freedom of Services.

A copy of the topp policy can be downloaded by clicking here.

ATOL

Your Financial Protection. When you buy an ATOL protected flight or flight-inclusive package from us, you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you, and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so due to insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you).

You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations, and you agree to pay any money outstanding under your contract to that alternative ATOL holder. However, in some cases, it may not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or through your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative) due to insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree that in return for such a payment, you assign absolutely to those Trustees any claims you may have related to the non-provision of the services — including any claim against us, the travel agent, or your credit card issuer (where applicable).

You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme.

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all travel services listed.

This website will inform you about the protection that applies before you make your booking. If you do not receive an ATOL Certificate, the booking will not be ATOL protected. If you do receive an ATOL Certificate but some parts of your trip are not listed, those parts will not be ATOL protected.

Please see our booking conditions for more information, or visit www.caa.co.uk for further details about financial protection and the ATOL Certificate.

A copy of the ATOL certificate can be downloaded by clicking here.