Job Summary

The company has purchased the Tour Operator system ‘Pacific’ from ISO Travel Solutions to manage all aspects of its travel program delivery over the years ahead – a core product of flights, hotels, ground transportation, tours & attractions with potentially more to be added in the future.

These roles have been created to handle the input and configuration of flight, hotel and ground transportation contracts into the system and manage the ongoing maintenance of this database. A very high degree of accuracy and attention to detail is required as this database will be the foundation for all company sales activity moving forward. The ideal candidates will have at least 2 years’ experience in the travel/tourism sector, ideally having had some exposure to a travel agency or tour operator back-office system and a basic understanding of either flight or hotel sales. They will need a flexible mind-set, be excited to take on new challenges in a global multi-cultural company and have the desire to learn more about the tour operator business.

The successful applicants will build essential expertise on the system and become key points of contact for counterparts across the organization.

The positions will be based in our office in Polanco, Mexico City and report to the Tour Operator System Manager.

Company Overview

Established in 2023 by pioneers of sports hospitality, the team at Beyond Hospitality are experts in the management and sales of commercial hospitality for major sports events. Our staff has delivered some of the most successful sports hospitality programs ever, such as those at the FIFA World Cup™, Ryder Cup, and Formula 1® events including the British Grand Prix. With decades of experience in the team, Beyond Hospitality doesn’t just delivery hospitality, we redefine it: setting global standards, pushing boundaries, innovating new products and means of delivery, and unlocking both traditional and new markets for our renowned clients and their aspirational events.

We are a truly global employer. Beyond Hospitality is headquartered in the UK, but our talented workforce now spans 68 territories and 25+ nationalities. The respected professionals in our teams are top-notch specialists in operations, sales, marketing, and event production – all aligned with our mission to provide superior world-class service and amplify sports events.

Working closely with sports event-owners and rights-holders, our team members have successfully managed and operated 48 global sports events in football (soccer), golf and motor racing, and are highly esteemed in event production, marketing, sales, customer service, IT and ecommerce, and product development. Our core focus is ensuring a superior hospitality experience for guests, creating unforgettable moments and providing exceptional service at these flagship sporting events.

Department Overview

The Travel Ancillary Services team has created a suite of travel products to offer to customers either during their purchase of hospitality, as an additional option or as a stand-alone travel package.

The travel products include international & domestic flights (scheduled and charter services), accommodation, ground transportation, attractions and tours. Travel is sold as bundled packages and individual components through a variety of B2C and B2B sales channels.

A key driver of the department is the delivery of high quality products driving customer satisfaction, with the non-negotiable that they provide timely logistical services to ensure hospitality and events being purchased can be attended in an optimal manner.

Position – Core Duties & Responsibilities

Support the Tour Operator System manager in:

• Inputting assigned travel contracts accurately into Pacific.
• Ensuring contracts are set up correctly to flow via the various sales channels, through building a strong understanding of Pacific methodology.
• Constantly monitoring the travel inventory created and sales being reported, to highlight any issues arising or shortages occurring to management.
• Producing defined reports to circulate internally as directed.
• Working closely with relevant internal departments to ensure document fulfillment for customers (vouchers / e-tickets) and suppliers (manifests / rooming lists) occurs in an accurate, timely and branded manner.
• Providing support to Customer Services team and other departments in relation to travel product and inventory queries.

Experience, Education and Skills, Knowledge, and Abilities

Qualification/Experience

• Experience (2+ years) in a Tour Operator or Travel Agency environment with some exposure to a back office system or contracts preferred.
• Some level of education in a travel related field with a strong interest in air, hotel or land transport desirable.

Skills & Abilities

• High level of English, both written accuracy and confidence in communicating internally. Additional languages are an advantage.
• Highly detail-orientated with an eye for accuracy.
• Proficient in MS Office (Teams, SharePoint, Excel, Word, PowerPoint).
• Character to grow in a small team within a global organization and the desire to learn from colleagues.